Support studio
Let us get the build moving.
Contact
Email [email protected] with platform, app version, project ID, approximate failure time, and a short description. Never send passwords, API keys, payment details, or private source archives.
Password and account access
Use "Forgot password" on the sign-in screen and check spam if delivery is delayed. Google and Apple sign-in are available on the web; native builds currently use email sign-in until signed deep-link returns are released.
Generation and exports
- Confirm the device is online and retry once.
- Remove secrets and unusually large binary content from the prompt.
- Keep the project ID and approximate failure time for support.
- Review generated source, dependencies, and API contracts before export.
Subscriptions and promotion codes
Maker and Studio web plans are managed from Framekind Billing. Eligible promo codes are entered in Stripe Checkout, never in the mobile app. Deleting the app does not cancel a plan.
Account deletion
Sign in, open Framekind Settings, and choose "Delete account". This permanently removes Framekind projects, cancels owned active web subscriptions, and deletes the shared Brightforge sign-in and linked product access, including access through that identity in other Brightforge products. You may also email from the account address with subject "Delete my Brightforge account".